This interactive workshop teaches participants how to offer exceptional service to both their internal and external customers. Participants become skilled at all aspects of providing exceptional customer service including building rapport, positive first impression’s, the 4 phases of the customer service experience, managing difficult customers and complaint resolution. Participants become proficient at daily interactions with customers and learn the secret to turning a customer into a business advocate.
Testimonials
Raul Dominguez, Concur Technologies, Inc. NextI would like to provide a recommendation on behalf of Cinthya Trueba of the Cultural Center for Language Studies. I have had the opportunity to study Spanish under Cinthya Trueba and utilize her teaching methodologies. Cinthya uses learning tools, processes and methodologies that make it simple to learn the Spanish language because you can relate them to the every day situations that one encounters personally and the business world. I have used the one on one training from Cinthya to increase my knowledge of higher level Spanish and have validated the effectiveness of my lessons thru business interactions. Cinthya is a disciplined professional who shows passion and dedication on her work. She is also very good at focusing on the client’s needs. I highly recommend Cinthya and Cultural Center for Language Studies.
Richard A. Gilbert, Administrative Law Judge NextI had an excellent experience learning Spanish at CCLS. The instructors were very accommodating to my work schedule and equipped me with the knowledge necessary to read and orally communicate with other Spanish speakers. I highly recommend this language facility. I am sure that you will have an rewarding experience just as I did.
Bruno Dujardin, Petroleum Engineer at Chevron NextI have been taking Spanish classes the CCLS method. Cinthya is a special teacher, one of those who in my opinion were born to be a teacher: she is very professional, dynamic and enthusiastic. She also has a lot of experience in teaching: she knows how to adapt to students and keep a two hours class fun and interactive. She exceeded all my learning expectations and my time has been very well invested in her program. Definitely one of the best language teachers I ever had. Thank you for teaching me Spanish.
NextGreat School, Great Location, everything is here, the way how the teacher push you to learn, How an small group philosophy work, the learning curve you will have is amazing , it will make improve your new skill to the limit.
Highly recommended.
Thanks.
Rafael Dugarte, Cameron
Polo Becerra, corporate owner. NextI would like to recommend the services of the Cultural Center for Language Studies Houston. Ms. Trueba, the president, is the consummate professional and has trained the best language teachers in the Houston area delivering the best education and training available.
Andrew Doyle, National Planning Manager at JVC U.S.A. NextI highly recommend Cinthya. I know her from having attended Spanish language classes that she organized and ran at my workplace; and from classes that some friends took at CCLS. Personally, she is a very sincere, warm, positive and energetic individual.
J. Alejandro Ramirez, Engineer at Subsea Wellhead Systems NextI think CCLS HOUSTON is a great school to learn any type of language that they offer. Small group classes, very well prepared teachers, high quality material and excellent working environment make a big difference in your learning process. I just finished with Portuguese level 1 out of 7 levels and I feel like I have learned a lot. I think you learn fast because they teach you based on your needs. Definitely thumbs up for CCLS Houston.
1st Maire Crowe NextI studied Spanish at CCLS in McAllen, TX (2004-2005) where it was my great fortune to have Cinthya as my principal teacher. I will never forget the energy and commitment she brought to her classes.
