Privacy Policy & Terms and Conditions

CCLS Houston (Intercultural Center of Languages LLC)
Effective Date: January 2026 · Last Updated: February 2026

 TABLE OF CONTENTS 

1. Privacy Policy

Introduction 

2. Terms and Conditions

Service Description & Eligibility 

PRIVACY POLICY 

Introduction 

CCLS Houston, doing business as Intercultural Center of Languages LLC, (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and in our language training programs. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. 

This Privacy Policy applies to: 

For additional details about how we handle student records, financial records, and specific program policies, please refer to our 

Personnel and Student Records Policy, Student Financial Records Policy, and relevant program policies listed on our website. 

Information We Collect 

A. Registration & Enrollment Information 

When you register for a course or program, we collect: 

For international students (F-1 visa holders): Additional information including: 

B. Academic & Progress Information 

During your enrollment, we collect and maintain: 

C. Financial & Payment Information 

To process your tuition and fees, we collect and store: 

Important: Credit card information is securely stored in our QuickBooks accounting system for processing installment payments. We do not store complete credit card numbers in unsecured locations. 

D. Website & Usage Information 

When you visit our website (cclshouston.com), we automatically collect: 

This information is collected through: 

E. Scheduling & Communication 

When you use our scheduling tools or communicate with us: 

F. Testimonials & Student Content 

With your permission, we may collect and store: 

How We Use Your Information 

CCLS Houston uses your information for the following purposes: 

Core Program Operations 

Payment & Financial Management 

Attendance & Compliance 

Communication 

Marketing & Business Development 

F-1 Student Compliance 

Who We Share Your Information With 

Third-Party Service Providers 

We share necessary information with third-party providers who assist us in operating our programs and website: 

Payment Processing: 

Educational Platforms: 

Website & Analytics: 

Business Integrations: 

Corporate Clients & Sponsors 

For corporate training programs, we may share program-related information with: 

For F-1 students with employers or visa sponsors, we may share: 

Legal Requirements & Government Agencies 

We may disclose your information when: 

Parent Organization & Network 

Limited data sharing may occur with the global CCLS organization and international CCLS locations for: 

Your personal information is not sold to third parties for marketing purposes. 

Data Retention 

CCLS Houston retains your information as follows: 

Student Records (Academic & Personal) 

Financial Records 

Website Cookies & Tracking Data 

Email & Communication Records 

Zoom Recordings 

Your Rights 

CCLS Houston respects your privacy rights. Depending on your location and status, you may have the right to: 

Right to Access Your Information 

You may request access to your student records, academic progress, financial records, and any personal information we maintain about you. 

How to Request: Email your request to info@cclshouston.com with the subject line “Student Records Access Request.” 

Response Time: We will respond within 10 business days and provide you access within 5 business days (for current students) or 10 business days (for former students). 

For F-1 Students: Former international students may request records up to 3 years after your last day of attendance. 

Right to Correct Inaccurate Information 

If you believe any of your personal information is inaccurate, incomplete, or out of date, you may request correction. 

How to Request: Email info@cclshouston.com with “Correction Request” in the subject line, specifying what information needs correction and why. 

Response Time: We will review and respond within 10 business days. 

Right to Deletion (Limited) 

You may request deletion of certain personal information, subject to legal and educational requirements. 

Important Limitations: 

How to Request: Email info@cclshouston.com with “Data Deletion Request” in the subject line. 

Response Time: We will respond within 10 business days with confirmation of what can be deleted. 

Right to Opt-Out of Marketing Use 

If you do not wish your testimonial, case study, or success story to be used in our marketing materials, social media, or promotional efforts, you must communicate this in writing via email to info@cclshouston.com. 

Important: It is your responsibility to communicate this preference before: 

Once you notify us in writing that you do not consent to marketing use, we will not use your image, story, or content in future marketing efforts. 

Right to Data Portability 

You may request a copy of your student records and transcripts in a portable, standard format. 

How to Request: Email info@cclshouston.com with “Data Portability Request” in the subject line. 

Response Time: We will provide your records within 10 business days. 

CCPA Rights (If You Are a California Resident) 

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights: 

To exercise CCPA rights, email info@cclshouston.com with “CCPA Rights Request” in the subject line, specifying your request and location. 

Tracking Technologies 

Cookies & Similar Technologies 

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track your activity. 

How to Control Cookies: 

Google Analytics 

We use Google Analytics to understand how visitors use our website, which pages are popular, and how we can improve. 

Data Collected: 

Opt-Out: You can opt out of Google Analytics by installing the 

Google Analytics Opt-Out Browser Add-On. 

Google Tag Manager 

We use GTM to manage tracking codes and tags across our website for analytics and marketing purposes. 

Meta Pixels (Facebook) 

We use Meta Pixels to track website visitors and tailor advertising on Facebook and Instagram. 

Purpose: Understanding which ads are effective and reaching people interested in our programs 

Opt-Out: You can adjust your Facebook ad preferences in your Meta account settings. 

Calendly 

Our scheduling tool collects your name, email, phone, and appointment preferences when you book a session or consultation. 

Student Content & Testimonials 

Our Use of Your Success Story 

CCLS Houston celebrates student success and frequently features testimonials, case studies, before/after results, and student stories in our marketing, social media, website, case studies, presentations, and business development efforts. 

Consent & Opt-Out Process 

What We Assume: 

How to Opt-Out: If you do not want your testimonial, success story, case study, video, or image used in our marketing or promotional efforts, it is your responsibility to notify us in writing via email to info@cclshouston.com. 

Important Timing: 

Your written notification must include: 

What Happens After You Opt-Out: 

Recording in Classes 

Instructors may record online/IDL classes for quality assurance, make-up purposes, and educational review. If a class will be recorded: 

International Students (F-1 Visa) 

Special Privacy Considerations for F-1 Students 

If you are an F-1 visa holder or international student sponsored by CCLS Houston, additional information applies: 

Data We Collect & Report: 

Who Has Access: 

Your Sponsor/Employer: If you are sponsored by an employer or organization, they will receive: 

Federal Reporting Requirements: CCLS Houston is required by law to report your enrollment, attendance, and academic status to SEVIS. Failure to meet satisfactory progress, excessive absences, or withdrawal will be reported to federal authorities as required. 

For complete details on F-1 student policies, see: 

Data Security 

How We Protect Your Information 

CCLS Houston takes data security seriously and implements the following safeguards: 

Technical Protections: 

Administrative Protections: 

Physical Security: 

Limitations 

While we implement reasonable security measures, no system is 100% secure. CCLS Houston cannot guarantee absolute protection against all data breaches, hacking, or unauthorized access. 

Contact Us 

Privacy & Legal Inquiries 

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being used: 

Email: info@cclshouston.com 

Subject Line: “Privacy Request” or “Legal Inquiry” 

Response Time: We aim to respond to all privacy and legal inquiries within 10 business days. During high-volume periods or for complex requests, response time may extend to 15 business days. 

Mailing Address: CCLS Houston (Intercultural Center of Languages LLC) 701 N Post Oak Rd Suite 515 Houston, TX 77024 

Phone: (832) 562-0133 

Complaint Resolution 

If you have a complaint about how CCLS Houston handles your personal information, you have the right to submit a formal complaint. See our Complaint Processing Policy for the complete complaint process. 

TERMS AND CONDITIONS 

SERVICE DESCRIPTION & ELIGIBILITY 

Service Overview 

CCLS Houston provides language instruction in Spanish, Portuguese, and English through in-person classes, online/interactive distance learning (IDL), private sessions, group classes, and corporate training programs. Our courses are designed for professionals, individuals, and organizations seeking to improve business communication, professional language skills, accent reduction, and cultural competency. 

Eligibility 

By enrolling in CCLS Houston programs, you represent and warrant that: 

Program Types 

CCLS Houston offers the following program types: 

Non-Intensive Programs 

Intensive English Program (IEP) 

Corporate Training Programs 

ACCOUNT REGISTRATION & STUDENT INFORMATION 

Registration Process 

To enroll in CCLS Houston programs: 

1. Complete and sign the CCLS Houston registration form 

2. Provide accurate and complete personal information 

3. Review and agree to this Privacy Policy and Terms and Conditions 

4. Complete any required placement testing 

5. Receive invoice and payment information 

Accuracy of Information 

You are responsible for ensuring that all information you provide during registration is: 

If any information changes (address, phone, email, employment status, visa status for F-1 students), you must notify CCLS Houston immediately by contacting the Academic Coordinator. 

Login Credentials (IDL/Online Students) 

If you receive login credentials for online classes or student portals: 

PAYMENT & BILLING 

Pricing & Program Costs 

All program costs (tuition, material fees, registration fees) are clearly stated in your registration form and invoice before you commit payment. 

Payment Methods: CCLS Houston accepts: 

Payment Terms & Due Dates 

Installment Payments & Autopay 

If you arrange installment payments: 

To Cancel Installment Payments: If you withdraw or cancel your course before the final installment is due, CCLS Houston will automatically cancel any remaining charges. 

Past Due Accounts 

If your account becomes past due: 

1. Initial Notice: Administrative staff will send a reminder by email and text message 

2. Follow-Up: If payment is not received, the Academic Coordinator may contact you by phone or email 

3. Escalation: Delinquent accounts are referred to the President for appropriate action, which may include: ● Suspension of enrollment privileges 

Non-Refundable Fees 

The following fees are non-refundable unless CCLS Houston cancels the program: 

All refundable amounts are calculated based on tuition only, minus non-refundable fees. 

Discounts & Promotional Offers 

CANCELLATION & REFUNDS 

Your Right to Cancel 

You may cancel your enrollment or withdraw from CCLS Houston at any time. However, refund eligibility depends on timing and program type. 

Refund Policy – Non-Intensive Programs 

For programs with less than 300 clock hours per enrollment period: 

Full Refund (minus non-refundable fees): 

1. If CCLS Houston cancels the program 

2. If you cancel before the first class starts or never attend 

3. If CCLS Houston rejects you for enrollment 

Prorated Refund (minus non-refundable fees): 

No Refund: 

Special Note on Modality Changes: If you change class modality (in-person to online, group to private, etc.), a rate adjustment will be made at CCLS Houston’s discretion. Changes are subject to approval and may result in additional charges or credits. 

For complete details, see Non-IEP Cancellation Policy. 

Refund Policy – IEP (Intensive Programs) 

For intensive programs with 300+ clock hours: 

Full Refund (minus non-refundable fees): 

1. If CCLS Houston cancels the program 

2. If you cancel before the first class starts or never attend 

3. If CCLS Houston rejects you for enrollment 

Partial Refund (for First-Time Enrollees in First Payment Period): 

Partial Refund (for Returning Students): 

No Refund: 

For complete details, including F-1 student provisions, see IEP Cancellation Policy. 

Refund Processing Timeline 

All refunds will be processed within 45 calendar days of: 

Refund Payment Methods 

Refunds will be processed according to your original payment method: 

All refunds are made to the original payer. CCLS Houston must confirm receipt of your original payment before issuing any refund. 

Administrative Withdrawal 

CCLS Houston may administratively withdraw you if: 

Administrative withdrawal triggers refund calculations based on your last day of attendance. 

See Attendance Policies for details. 

Leave of Absence (Temporary Pause in Studies) 

If you need to temporarily pause your studies without withdrawing: 

See Leave of Absence Policies and IEP Leave of Absence Policy for complete terms. 

CLASS ATTENDANCE & PARTICIPATION 

Attendance Requirements 

You are required to maintain minimum 80% attendance to remain in good academic standing. 

See Attendance Policies and IEP Attendance Policy for: 

Class Rescheduling & Late Cancellation 

Private & Semi-Private Classes: 

Group Classes: 

Online/IDL Classes: 

Class Cancellations by CCLS Houston 

CCLS Houston reserves the right to cancel classes in cases of: 

If CCLS Houston Cancels a Class: 

STUDENT CONDUCT & ACCEPTABLE USE 

Standards of Conduct 

As a student of CCLS Houston, you agree to: 

Prohibited Conduct 

You agree NOT to: 

Recording Consent 

Instructors may record online/IDL classes for: 

Your Consent: 

Recording Policy: 

Consequences for Misconduct 

Violation of these conduct standards may result in: 

CCLS Houston will follow the Complaint Processing Policy to address complaints and provide due process. 

INTELLECTUAL PROPERTY 

Ownership of Course Materials 

All curriculum, teaching materials, videos, audio files, textbooks, supplementary content, and methodology used in CCLS Houston programs are the exclusive property of CCLS Houston and protected by copyright law. 

This includes: 

Your Limited License 

You are granted a limited, non-exclusive, non-transferable license to use course materials for your personal learning only, for the duration of your enrollment. 

You may NOT: 

Unauthorized Reproduction 

Unauthorized reproduction, distribution, or use of CCLS Houston materials is prohibited and may result in: 

See Copyright Policy for complete intellectual property protections. 

Student-Created Work 

When you submit assignments, essays, presentations, or other work for your course: 

Third-Party Content 

If you use third-party content (images, music, video, text) in your assignments: 

LEARNING OUTCOMES & DISCLAIMERS 

What We Can Achieve 

CCLS Houston is committed to helping you achieve your language learning goals through: 

What We CANNOT Guarantee 

CCLS Houston does NOT guarantee: 

Learning Outcomes ARE Measured 

We DO provide: 

For details, see Student Progress Policies and IEP Student Progress Policy

Force Majeure 

CCLS Houston will not be liable for failure to perform its obligations due to circumstances beyond reasonable control, including: 

In such events, CCLS Houston will: 

LIMITATION OF LIABILITY 

What CCLS Houston Is NOT Liable For 

To the maximum extent permitted by law, CCLS Houston is NOT liable for: 

Cap on Liability 

In any claim against CCLS Houston, our maximum liability will not exceed the total amount you paid for the program or service that caused the claim (or $500, whichever is greater). 

Example: If you paid $1,000 for a course and claim $50,000 in damages, our liability would be capped at $1,000. 

These Limitations Apply Even If: 

Disclaimer on Third-Party Services 

CCLS Houston uses third-party platforms (Zoom, PayPal, Google Analytics, etc.). While we select carefully, we are not responsible for: 

DISPUTE RESOLUTION 

Informal Resolution (First Step) 

If you have a dispute with CCLS Houston, we encourage you to try informal resolution first: 

1. Contact the Instructor: For academic concerns, discuss with your instructor 

2. Contact the Academic Coordinator: For program-related issues 

3. Contact the President: For unresolved complaints 

See Complaint Processing Policy for complete complaint procedures and timelines. 

Mediation 

If informal resolution doesn’t work, either party may request mediation. A neutral mediator will help both parties reach agreement. Mediation is voluntary and confidential. 

Governing Law & Jurisdiction 

These Terms and Conditions are governed by the laws of Texas, without regard to its conflict of law principles. 

Any legal action or proceeding arising from these Terms must be brought in the state or federal courts located in Harris County, Texas, and you consent to the exclusive jurisdiction and venue of these courts. 

Severability 

If any provision of these Terms is found invalid or unenforceable, that provision will be severed, and all other provisions will remain in effect. 

MODIFICATIONS TO THESE TERMS 

CCLS Houston’s Right to Update 

CCLS Houston may update, modify, or revise these Terms and Conditions at any time. Changes become effective on the date posted on our website. 

Your Continued Enrollment Means Acceptance: If you continue attending classes after changes are posted, you are deemed to have accepted the new terms. 

We Recommend: 

Material Changes 

If we make material changes that significantly affect your rights or obligations, we will: 

ENTIRE AGREEMENT 

This Privacy Policy and Terms and Conditions, together with your registration form, constitute the entire agreement between you and CCLS Houston regarding our language programs and services. 

Related Policies That Apply: 

These policies are incorporated by reference and form part of your enrollment agreement. 

QUESTIONS OR CONTACT 

For questions about this Privacy Policy and Terms and Conditions: 

Email: info@cclshouston.com Phone: (832) 562-0133 Address: 701 N Post Oak Rd Suite 515, Houston, TX 77024 

Response Time: We aim to respond to all inquiries within 10 business days. 

Effective Date: February 2026 CCLS Houston is accredited by ACCET (Accrediting Council for Continuing Education and Training), recognized by the U.S. Department of Education. 

ACKNOWLEDGMENT OF RECEIPT 

By enrolling in CCLS Houston programs or using our website, you acknowledge that you have: 

You also confirm that you are eligible to enroll and that all information you provided is accurate and truthful. 

CCLS Houston is accredited by ACCET (Accrediting Council for Continuing Education and Training), recognized by the U.S. Department of Education.