CCLS HOUSTON CANCELLATION AND REFUND POLICIES FOR IEP STUDENTS 

This policy outlines the procedures that CCLS Houston follows to maintain a transparent, fair, and documented refund process in the event of cancellation, withdrawal, or termination. 

This policy applies to in-person students enrolling in IEP (Intensive English Program). 

• CCLS Houston provides students with a registration form that includes program costs (tuition, materials, and non-refundable fees) and this policy before they make an enrollment payment. 
• Students are given the opportunity to review and understand the terms, conditions, and policies of enrollment before signing the registration form. 
• Students are free to withdraw or cancel at any time. 
• CCLS Houston will not bill for more than 12 months at a time. 
• All students meeting the same criteria receive the same discount. 

FULL REFUND 

1. If the program of studies is cancelled by CCLS Houston, students receive a full refund, including registration fees. 

2. If a student cancels prior to the start of the first course or never attends classes, CCLS Houston will provide a full tuition refund, less non-refundable fees specified in the registration form. 

3. If a prospective student is rejected for enrollment by CCLS Houston, student will receive a full refund, less non-refundable fees specified in the registration form. 

PARTIAL REFUND 

First Time Enrolled Students (First Payment Period): 

• If a student stops attending within the first 4 weeks, the school can keep the tuition for those 4 weeks. 
• If a student stops after 4 weeks but before or at the midpoint, the school can keep a partial (prorated) amount based on how much of the term they attended. 
• If a student stops after the midpoint, the school can keep all the tuition for that period. 

Returning or continuing students (Later Payment Periods): 

• If a student stops attending before up to the midpoint, the school can keep a partial (prorated) amount of tuition for that term. 
• If a student stops after the midterm point, the school can keep all the tuition for that period. 

CCLS will keep non-refundable fees when calculating refunds (except as specified in item #1) 

Any discounts given for paying ahead for multiple periods will be cancelled, and refunds will be based on the regular tuition rate at the time. 

NO REFUND 

• If a student stops after the midterm point, the school will retain the entire tuition for that period. 

REFUND OF MATERIAL FEES 

Materials and registration fees are non-refundable unless CCLS Houston cancels the course. 

REFUND TIMELINE & CALCULATION 

CCLS Houston completes and documents refund calculations, including the Last Date of Attendance (LDA), Date of Determination (DOD), charges made, amount paid, and weeks of attendance. 

Refunds are based on the students’ last day of attendance (LDA). If the student attended class for at least one day in a week, CCLS Houston may count that whole week as attended. 

All applicable refunds to students will be made within forty-five (45) calendar days of the documented date of determination (DOD), which is the earliest of the following: 

• The first scheduled day of class (no-show students). 
• The date of the cancellation of the course 
• The date the student withdraws from/cancels the course. 
• The last day of attendance. 
• The date on which CCLS Houston terminates the student for being absent for thirty (30) consecutive calendar days (excluding any scheduled school breaks) or due to the student’s failure to adhere to the institution’s attendance and conduct policies. 

CCLS Houston retains student records for three (3) years after the student’s LDA-Last Date of Attendance (attending students) or FSCD- First Scheduled Class Date (new students). 

METHOD OF REFUND PAYMENT 

All refunds will be processed via Zelle, QuickBooks, or check unless the student does not use the Zelle app. In that case, please see below: 

• Fees paid in cash will be refunded in cash if up to $50 (fifty dollars). 
• Fees paid in cash (over $50) or by check are refunded by a CCLS Houston check. 
• Refunds of fees paid by check will be processed only after the bank has cleared the original payment. 
• CCLS Houston prefers that the student or their assignee collect their refund checks, unless the student does not live in Houston at the time the refund is completed. The Administrative Operations Specialist will document the mailing date. 
• Payments made with a credit card will be refunded to the same credit card used for payment, minus processing charges, unless CCLS Houston has canceled the course/program. 

If the student cannot produce the credit card on site for a refund, CCLS Houston will issue a check. 

• Payments made via wire transfer will be refunded via check or wire transfer minus bank processing charges, unless CCLS Houston has canceled the course/program. 
• All refunds are made to the payer. CCLS Houston will confirm receipt of the original payment before issuing any refund to the payer. 

PROVISIONAL CLAUSE: (IEP – International students) 

This clause will become effective after CCLS Houston is granted authorization by DHS and SEVP to enroll F-1 students. 

• If a prospective student’s visa application is rejected, CCLS Houston will provide a full refund, less a maximum of $500 non-refundable fees specified in the registration form. 
• If an applicant accepted by CCLS Houston enters the United States on an I-20 obtained through CCLS Houston (initial I-20) or if an applicant receives approval for a change of visa status with an I-20 issued CCLS Houston (change of status) and subsequently cancels before the start of scheduled classes or never attends class (no shows): o For an enrollment period of fewer than 12 weeks, CCLS Houston may retain all the tuition charges for up to 4 weeks of the first term/session, and a maximum total of $500 for non-refundable charges. 

o For an enrollment period of 12 weeks or more, CCLS Houston may retain all the tuition charges for up to 6 weeks of the first term/session and a maximum total of $500 for non-refundable charges. 

This policy becomes effective during the second semester of 2025. 

This policy is subject to periodic review and may be updated as necessary. Any updates must be approved by the President as specified in CCLS Houston’s Policy for Institutional Policy Development. 

Updated: 06/02/2025