Privacy Policy & Terms and Conditions

CCLS Houston (Intercultural Center of Languages LLC)
Effective Date: January 2026 · Last Updated: February 2026

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 TABLE OF CONTENTS 

1. Privacy Policy

● Introduction 

• Information We Collect 
• How We Use Your Information 
• Who We Share Your Information With 
• Data Retention 
• Your Rights 
• Tracking Technologies 
• Student Content & Testimonials 
• International Students (F-1 Visa) 
• Data Security 
• Contact Us 

 

2. Terms and Conditions

● Service Description & Eligibility 

• Account Registration 
• Payment & Billing 
• Cancellation & Refunds 
• Class Attendance & Participation 
• Student Conduct & Acceptable Use 
• Intellectual Property 
• Learning Outcomes & Disclaimers 
• Limitation of Liability 
• Dispute Resolution 
• Modifications to Terms 

  

PRIVACY POLICY 

Introduction 

CCLS Houston, doing business as Intercultural Center of Languages LLC, ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and in our language training programs. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. 

This Privacy Policy applies to: 

• Students and prospective students enrolled in CCLS Houston language programs (both in-person and online/IDL) 
• Visitors to our website (cclshouston.com) 
• Corporate clients and their employees enrolled in customized training programs 

For additional details about how we handle student records, financial records, and specific program policies, please refer to our 

Personnel and Student Records Policy, Student Financial Records Policy, and relevant program policies listed on our website. 

Information We Collect 

A. Registration & Enrollment Information 

When you register for a course or program, we collect: 

• Full name 
• Email address 
• Phone number 
• Date of birth 
• Language proficiency level (via placement test) 
• Learning goals and objectives 
• Emergency contact information 
• Payment method (for invoicing and billing) 

For international students (F-1 visa holders): Additional information including: 

• Passport information 
• Visa status and documentation 
• SEVIS (Student and Exchange Visitor Information System) record number 
• Sponsorship/employer information 
• Houston residential address 
• Medical documentation (if required) 

 

B. Academic & Progress Information 

During your enrollment, we collect and maintain: 

• Attendance records and participation logs 
• Assessment and test scores 
• Final exam results and progress evaluations 
• Instructor feedback and progress notes 
• Course completion certificates and transcripts 

 

C. Financial & Payment Information 

To process your tuition and fees, we collect and store: 

• Payment method details (credit card, check, PayPal, cash) 
• Invoice records and payment transaction history 
• Payment installment schedules 
• Outstanding balance information 
• Refund records 

 

Important: Credit card information is securely stored in our QuickBooks accounting system for processing installment payments. We do not store complete credit card numbers in unsecured locations. 

D. Website & Usage Information 

When you visit our website (cclshouston.com), we automatically collect: 

• IP address and device information 
• Browser type and operating system 
• Pages visited and time spent on each page 
• Links you click 
• Referring website information 
• General location information (city/region level, not precise) 

 

This information is collected through: 

• Google Analytics (website traffic and behavior analysis) 
• Google Tag Manager (tracking and event monitoring) 
• Meta Pixels (advertising and audience insights from Facebook) 
• Cookies (if enabled on your browser) 

 

E. Scheduling & Communication 

When you use our scheduling tools or communicate with us: 

• Calendly bookings collect name, email, phone, and session details 
• Text messages and email communications are logged for program-related matters 
• Future email communications through Go High Level will collect email addresses and communication preferences 

 

F. Testimonials & Student Content 

With your permission, we may collect and store: 

• Student testimonials and success stories 
• Before/after case studies 
• Video recordings of classes or practice sessions 
• Photos or images for promotional purposes 
• Written feedback and reviews 

 

How We Use Your Information 

CCLS Houston uses your information for the following purposes: 

Core Program Operations 

• Enrolling you in language programs and managing your enrollment 
• Delivering instruction via in-person classes or online/IDL platforms 
• Assessing your progress and providing feedback 
• Issuing certificates and transcripts upon completion 
• Maintaining academic records for evaluation of satisfactory progress per our 
• Student Progress Policy and IEP Student Progress Policy 

 

Payment & Financial Management 

• Processing tuition payments and fees 
• Sending invoices and payment reminders 
• Managing payment plans and refunds per our 
• Cancellation and Refund Policy and IEP Cancellation Policy 
• Maintaining financial records for accounting and tax purposes 
• Pursuing collection on delinquent accounts (if applicable) 

 

Attendance & Compliance 

• Tracking attendance and monitoring compliance with our 
• Attendance Policy and IEP Attendance Policy 
• Administrative withdrawal for excessive absences per established policy 
• Reporting attendance and progress to employers (for corporate training) or sponsors (for F-1 students) as required 

 

Communication 

• Sending program updates, schedule changes, and administrative notices via email, text message, or phone 
• Responding to your inquiries and requests 
• Providing customer support and resolving complaints per our Complaint Processing Policy 

 

Marketing & Business Development 

• With your permission, using your testimonials, case studies, and success stories in marketing materials, social media, case studies, and website content 
• Improving our marketing effectiveness through analytics and audience insights 
• Promoting our programs to prospective students and corporate clients 
• Communicating program offerings and updates 

 

F-1 Student Compliance 

• Reporting enrollment and attendance to SEVIS (Student and Exchange Visitor Information System) 
• Maintaining records required by the U.S. Department of Homeland Security (DHS) 
• Communicating satisfactory academic progress, probation, or withdrawal status to DHS/SEVP as required by law 

 

 

• Supporting your visa status and immigration compliance 

 

Who We Share Your Information With 

Third-Party Service Providers 

We share necessary information with third-party providers who assist us in operating our programs and website: 

Payment Processing: 

• PayPal and credit card processors (for payment authorization and transaction processing) 
• QuickBooks (accounting and financial record management) 

 

Educational Platforms: 

• Zoom (for online/IDL class delivery; data includes name, email, and attendance) 
• Google Drive (for secure backup of certain student files) 

 

Website & Analytics: 

• Google Analytics (anonymous traffic data for website improvement) 
• Google Tag Manager (event tracking and analytics) 
• Meta Pixels (audience analytics for Facebook advertising) 
• Calendly (scheduling and booking information) 

 

Business Integrations: 

• Go High Level (email marketing, contact management, social media, and student communication) 

 

Corporate Clients & Sponsors 

For corporate training programs, we may share program-related information with: 

• Human Resources managers and training coordinators at client companies 
• Designated corporate contacts responsible for the training program 

 

For F-1 students with employers or visa sponsors, we may share: 

• Attendance and academic progress records 
• Completion status and transcripts 
• Any termination or withdrawal information required by immigration law 

 

Legal Requirements & Government Agencies 

We may disclose your information when: 

• Required by law, court order, or government request 
• Reporting to DHS/SEVP regarding F-1 student status and compliance 
• Investigating or addressing potential violations of our policies or illegal activity 
• Protecting the safety and rights of CCLS Houston, its students, instructors, and staff 

 

Parent Organization & Network 

Limited data sharing may occur with the global CCLS organization and international CCLS locations for: 

• Quality assurance and accreditation purposes 
• Program standardization and training methodology 
• Aggregate statistical reporting (non-identifiable data) 

 

Your personal information is not sold to third parties for marketing purposes. 

Data Retention 

CCLS Houston retains your information as follows: 

Student Records (Academic & Personal) 

• Retention Period: Minimum 3 years after your last day of attendance 
• Purpose: Maintaining transcript records, accreditation compliance, and responding to student requests 
• After 3 years: Records are securely deleted unless legally required to maintain longer 
• For F-1 students: Records retained for 3 years per Department of Homeland Security requirements 

 

Financial Records 

• Retention Period: Minimum 3 years after enrollment ends 
• Purpose: Tax compliance, accounting, and potential refund/dispute resolution 
• Method: Stored securely in QuickBooks with encrypted backup 

 

Website Cookies & Tracking Data 

• Retention Period: Varies by tool (typically 6-24 months) 
• See "Tracking Technologies" section below for specific details 

 

Email & Communication Records 

• Retention Period: As long as necessary for program administration and dispute resolution 
• Deletion: May be deleted after 3 years unless legal holds apply 

 

Zoom Recordings 

• Retention Period: 30 days for make-up class purposes, then deleted] 
• Access: Accessible to your instructor and CCLS administrative staff for legitimate educational purposes only 

 

Your Rights 

CCLS Houston respects your privacy rights. Depending on your location and status, you may have the right to: 

Right to Access Your Information 

You may request access to your student records, academic progress, financial records, and any personal information we maintain about you. 

How to Request: Email your request to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line "Student Records Access Request." 

Response Time: We will respond within 10 business days and provide you access within 5 business days (for current students) or 10 business days (for former students). 

For F-1 Students: Former international students may request records up to 3 years after your last day of attendance. 

Right to Correct Inaccurate Information 

If you believe any of your personal information is inaccurate, incomplete, or out of date, you may request correction. 

How to Request: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with "Correction Request" in the subject line, specifying what information needs correction and why. 

Response Time: We will review and respond within 10 business days. 

Right to Deletion (Limited) 

You may request deletion of certain personal information, subject to legal and educational requirements. 

Important Limitations: 

• We must retain academic records for 3 years per accreditation standards 
• We must retain financial records for 3+ years for tax purposes 
• For F-1 students, certain information must be retained to comply with federal immigration law 
• We may retain some information even after deletion if legally required or necessary for dispute resolution 

 

How to Request: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with "Data Deletion Request" in the subject line. 

Response Time: We will respond within 10 business days with confirmation of what can be deleted. 

Right to Opt-Out of Marketing Use 

If you do not wish your testimonial, case study, or success story to be used in our marketing materials, social media, or promotional efforts, you must communicate this in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Important: It is your responsibility to communicate this preference before: 

• Your class is video recorded 
• Your testimonial is collected 
• Your success story is used in promotional materials 

 

Once you notify us in writing that you do not consent to marketing use, we will not use your image, story, or content in future marketing efforts. 

Right to Data Portability 

You may request a copy of your student records and transcripts in a portable, standard format. 

How to Request: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with "Data Portability Request" in the subject line. 

Response Time: We will provide your records within 10 business days. 

CCPA Rights (If You Are a California Resident) 

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights: 

• Right to know what personal information we collect and how we use it 
• Right to delete personal information (with limitations noted above) 
• Right to opt-out of the sale or sharing of personal information (we do not sell your data) 
• Right to non-discrimination for exercising your rights 

 

To exercise CCPA rights, email This email address is being protected from spambots. You need JavaScript enabled to view it. with "CCPA Rights Request" in the subject line, specifying your request and location. 

Tracking Technologies 

Cookies & Similar Technologies 

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track your activity. 

How to Control Cookies: 

• Most browsers allow you to refuse cookies or alert you when cookies are being set 
• Disabling cookies may limit the functionality of our website 
• You can typically adjust cookie settings in your browser preferences 

 

Google Analytics 

We use Google Analytics to understand how visitors use our website, which pages are popular, and how we can improve. 

Data Collected: 

• Pages visited, time on site, referral sources 
• Aggregate demographic information (general location, browser type) 
• No personally identifiable information unless you voluntarily provide it 

 

Opt-Out: You can opt out of Google Analytics by installing the 

Google Analytics Opt-Out Browser Add-On. 

Google Tag Manager 

We use GTM to manage tracking codes and tags across our website for analytics and marketing purposes. 

Meta Pixels (Facebook) 

We use Meta Pixels to track website visitors and tailor advertising on Facebook and Instagram. 

Purpose: Understanding which ads are effective and reaching people interested in our programs 

Opt-Out: You can adjust your Facebook ad preferences in your Meta account settings. 

Calendly 

Our scheduling tool collects your name, email, phone, and appointment preferences when you book a session or consultation. 

Student Content & Testimonials 

Our Use of Your Success Story 

CCLS Houston celebrates student success and frequently features testimonials, case studies, before/after results, and student stories in our marketing, social media, website, case studies, presentations, and business development efforts. 

Consent & Opt-Out Process 

What We Assume: 

• If you are a student at CCLS Houston, we assume you consent to CCLS Houston using your testimonials, success stories, progress, and general feedback in our marketing and promotional efforts unless you tell us otherwise in writing. 

 

How to Opt-Out: If you do not want your testimonial, success story, case study, video, or image used in our marketing or promotional efforts, it is your responsibility to notify us in writing via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Important Timing: 

• Notify us before your class is video recorded if you do not want your image/voice used 
• Notify us before you provide a testimonial if you want to restrict its use 
• Notify us in advance if you do not want your progress or success story shared 

 

Your written notification must include: 

• Your full name and student ID (if applicable) 
• Clear statement that you do not consent to marketing use of your content 
• Specific content you want restricted (testimonial, video, photos, case study, etc.) 

 

What Happens After You Opt-Out: 

• CCLS Houston will not use your image, testimonial, or content in new marketing materials after receiving your written notification 
• We may continue to use existing content already published unless you specifically request removal 
• Request to remove existing content will be honored within 10 business days 

 

Recording in Classes 

Instructors may record online/IDL classes for quality assurance, make-up purposes, and educational review. If a class will be recorded: 

• You will be notified before recording begins 
• Recording will not be used for marketing without your explicit written consent 
• You have the right to opt-out of the recording at that time 

 

International Students (F-1 Visa) 

Special Privacy Considerations for F-1 Students 

If you are an F-1 visa holder or international student sponsored by CCLS Houston, additional information applies: 

Data We Collect & Report: 

• SEVIS ID number and visa status 
• Full employment authorization and sponsor information 
• Attendance records (reported monthly to SEVIS) 
• Academic progress and satisfactory academic progress status 
• Any withdrawal, dismissal, or termination (reported immediately to SEVIS) 
• Change of address and immigration status updates 

 

Who Has Access: 

• CCLS Houston staff (Academic Coordinator, Administrative staff, President/CEO) 
• U.S. Department of Homeland Security (DHS) 
• SEVP (Student and Exchange Visitor Program) 
• Your visa sponsor or employer (if applicable) 

 

Your Sponsor/Employer: If you are sponsored by an employer or organization, they will receive: 

• Your attendance and academic progress records 
• Notification of probation, termination, or withdrawal 
• Completion status and transcripts 

 

Federal Reporting Requirements: CCLS Houston is required by law to report your enrollment, attendance, and academic status to SEVIS. Failure to meet satisfactory progress, excessive absences, or withdrawal will be reported to federal authorities as required. 

For complete details on F-1 student policies, see: 

• IEP Student Progress Policy 
• IEP Attendance Policy 
• IEP Cancellation Policy 
• IEP Leave of Absence Policy 

 

Data Security 

How We Protect Your Information 

CCLS Houston takes data security seriously and implements the following safeguards: 

Technical Protections: 

• Password-protected CRM (Customer Relationship Management) system with restricted access 
• Encrypted backup storage of sensitive files 
• Secure payment processing with credit card encryption 
• Protected login credentials for all staff accessing student data 

 

Administrative Protections: 

• Limited access: Only authorized staff (President, Academic Coordinator, Administrative Operations Specialist) can access student records 
• Confidentiality agreements: All personnel are required to maintain confidentiality of student information 
• Training: Staff receive training on data protection and privacy practices 

 

Physical Security: 

• Student records and financial documents stored securely in locked cabinets 
• Restricted building access during non-business hours 

 

Limitations 

While we implement reasonable security measures, no system is 100% secure. CCLS Houston cannot guarantee absolute protection against all data breaches, hacking, or unauthorized access. 

Contact Us 

Privacy & Legal Inquiries 

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being used: 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Subject Line: "Privacy Request" or "Legal Inquiry" 

Response Time: We aim to respond to all privacy and legal inquiries within 10 business days. During high-volume periods or for complex requests, response time may extend to 15 business days. 

Mailing Address: CCLS Houston (Intercultural Center of Languages LLC) 701 N Post Oak Rd Suite 515 Houston, TX 77024 

Phone: (832) 562-0133 

Complaint Resolution 

If you have a complaint about how CCLS Houston handles your personal information, you have the right to submit a formal complaint. See our Complaint Processing Policy for the complete complaint process. 

TERMS AND CONDITIONS 

SERVICE DESCRIPTION & ELIGIBILITY 

Service Overview 

CCLS Houston provides language instruction in Spanish, Portuguese, and English through in-person classes, online/interactive distance learning (IDL), private sessions, group classes, and corporate training programs. Our courses are designed for professionals, individuals, and organizations seeking to improve business communication, professional language skills, accent reduction, and cultural competency. 

Eligibility 

By enrolling in CCLS Houston programs, you represent and warrant that: 

• You are at least 18 years of age, OR 
• You are a minor with parental/guardian consent and understanding of all terms 
• You have the legal right to enter into this agreement 

 

 

• You are not prohibited from receiving education services by law or regulation 
• You will comply with all applicable laws and CCLS Houston policies 

 

Program Types 

CCLS Houston offers the following program types: 

Non-Intensive Programs 

• Less than 300 clock hours per enrollment period 
• Classes available in Spanish, Portuguese, English for Effective Communication, Business English, and Accent Reduction 
• See Non-IEP Policies for specific terms 

 

Intensive English Program (IEP) 

• More than 300 clock hours, 18 hours/week, 12 levels over 96 weeks 
• Full-time intensive English instruction 
• See IEP Policies for specific terms 

 

Corporate Training Programs 

• Customized programs for organizations and businesses 
• Terms and pricing negotiated in individual corporate training agreements 
• Corporate programs operate under separate contract terms 

 

ACCOUNT REGISTRATION & STUDENT INFORMATION 

Registration Process 

To enroll in CCLS Houston programs: 

1. Complete and sign the CCLS Houston registration form 

2. Provide accurate and complete personal information 

3. Review and agree to this Privacy Policy and Terms and Conditions 

4. Complete any required placement testing 

5. Receive invoice and payment information 

 

Accuracy of Information 

You are responsible for ensuring that all information you provide during registration is: 

• Accurate and complete 

 

 

• Current and up-to-date 
• Truthful and not misleading 

 

If any information changes (address, phone, email, employment status, visa status for F-1 students), you must notify CCLS Houston immediately by contacting the Academic Coordinator. 

Login Credentials (IDL/Online Students) 

If you receive login credentials for online classes or student portals: 

• You are responsible for maintaining the confidentiality of your username and password 
• You may not share your credentials with others 
• You are responsible for all activity conducted using your credentials 
• You must immediately notify CCLS Houston of any unauthorized access 

 

PAYMENT & BILLING 

Pricing & Program Costs 

All program costs (tuition, material fees, registration fees) are clearly stated in your registration form and invoice before you commit payment. 

Payment Methods: CCLS Houston accepts: 

• Credit cards (Visa, Mastercard, American Express, Discover) 
• PayPal 
• Check 
• Cash 
• Bank transfer (wire) 

 

Payment Terms & Due Dates 

• Payment is due by the date specified on your invoice 
• CCLS Houston does not bill for more than 12 months at a time 
• Payment plans and installments may be available; payment plan terms will be provided with your invoice 

 

Installment Payments & Autopay 

If you arrange installment payments: 

• Payments are charged on the schedule agreed upon 
• You authorize CCLS Houston to charge your credit card on the specified dates 
• If a payment fails, CCLS Houston will attempt to notify you and retry the charge 
• If payment is not received, your account may be considered delinquent 

 

To Cancel Installment Payments: If you withdraw or cancel your course before the final installment is due, CCLS Houston will automatically cancel any remaining charges. 

Past Due Accounts 

If your account becomes past due: 

1. Initial Notice: Administrative staff will send a reminder by email and text message 

2. Follow-Up: If payment is not received, the Academic Coordinator may contact you by phone or email 

3. Escalation: Delinquent accounts are referred to the President for appropriate action, which may include: ● Suspension of enrollment privileges 

• Prohibition from taking final exams or enrolling in additional courses 
• Referral to a collection agency 
• Legal action to recover unpaid amounts 

 

 

Non-Refundable Fees 

The following fees are non-refundable unless CCLS Houston cancels the program: 

• Registration fees 
• Material and textbook fees 
• Administrative processing fees 

 

All refundable amounts are calculated based on tuition only, minus non-refundable fees. 

Discounts & Promotional Offers 

• All students meeting the same enrollment criteria receive the same discount 
• Discounts are based on timing, program type, and enrollment length 

 

 

• If you pay ahead for multiple periods and later withdraw, any discounts are cancelled and refunds are calculated based on the regular (non-discounted) tuition rate 

 

CANCELLATION & REFUNDS 

Your Right to Cancel 

You may cancel your enrollment or withdraw from CCLS Houston at any time. However, refund eligibility depends on timing and program type. 

Refund Policy - Non-Intensive Programs 

For programs with less than 300 clock hours per enrollment period: 

Full Refund (minus non-refundable fees): 

1. If CCLS Houston cancels the program 

2. If you cancel before the first class starts or never attend 

3. If CCLS Houston rejects you for enrollment 

 

Prorated Refund (minus non-refundable fees): 

• If you stop attending before completing 10 hours of instruction, you receive a refund for the remaining tuition (or credit option) 
• If you stop attending after completing 10+ hours, you receive a credit for hours remaining 

 

No Refund: 

• Material and registration fees (unless CCLS cancels the course) 
• Credits must be used within 12 months or they are forfeited 

 

Special Note on Modality Changes: If you change class modality (in-person to online, group to private, etc.), a rate adjustment will be made at CCLS Houston's discretion. Changes are subject to approval and may result in additional charges or credits. 

For complete details, see Non-IEP Cancellation Policy. 

Refund Policy - IEP (Intensive Programs) 

For intensive programs with 300+ clock hours: 

Full Refund (minus non-refundable fees): 

1. If CCLS Houston cancels the program 

2. If you cancel before the first class starts or never attend 

3. If CCLS Houston rejects you for enrollment 

 

Partial Refund (for First-Time Enrollees in First Payment Period): 

• If you stop within first 4 weeks: School retains 4 weeks tuition 
• If you stop between weeks 4 and midpoint: Prorated refund 
• If you stop after midpoint: No refund 

 

Partial Refund (for Returning Students): 

• If you stop before midpoint: Prorated refund 
• If you stop after midpoint: No refund 

 

No Refund: 

• Materials and registration fees (unless CCLS cancels the program) 
• Any tuition paid after the midpoint of a term 

 

For complete details, including F-1 student provisions, see IEP Cancellation Policy. 

Refund Processing Timeline 

All refunds will be processed within 45 calendar days of: 

• Your withdrawal/cancellation date 
• Last day of attendance (if you stop attending) 
• Course cancellation date (if CCLS cancels) 
• Administrative withdrawal date (if you're withdrawn for excessive absences) 

 

Refund Payment Methods 

Refunds will be processed according to your original payment method: 

• Credit card: Refunded to same card (minus processing charges), within 45 days 
• Check or cash payment: Refunded by CCLS Houston check (cash <$50 refunded in cash) 
• PayPal: Refunded to same PayPal account 
• Wire transfer: Refunded via check or wire transfer (minus bank fees) 

 

All refunds are made to the original payer. CCLS Houston must confirm receipt of your original payment before issuing any refund. 

Administrative Withdrawal 

CCLS Houston may administratively withdraw you if: 

• You miss 30% of your course hours consecutively (excluding school breaks), unless you have an approved Leave of Absence 
• You violate the Attendance Policy and reach termination thresholds 

 

Administrative withdrawal triggers refund calculations based on your last day of attendance. 

See Attendance Policies for details. 

Leave of Absence (Temporary Pause in Studies) 

If you need to temporarily pause your studies without withdrawing: 

• You may request a Leave of Absence (LOA) for documented reasons 
• LOA does not count as withdrawal; no tuition charges during LOA 
• Time on LOA does not count toward course completion deadlines 
• You must provide written notice to the Academic Coordinator 

 

See Leave of Absence Policies and IEP Leave of Absence Policy for complete terms. 

CLASS ATTENDANCE & PARTICIPATION 

Attendance Requirements 

You are required to maintain minimum 80% attendance to remain in good academic standing. 

• Attendance is tracked by instructors in every class 
• Excessive absences may result in administrative withdrawal 
• Absences due to emergency or illness may be excused but still count toward your attendance percentage 

 

See Attendance Policies and IEP Attendance Policy for: 

• How tardiness and partial attendance are recorded 
• Make-up work procedures 

 

 

• Consequences for low attendance 
• Approved Leave of Absence options 

 

Class Rescheduling & Late Cancellation 

Private & Semi-Private Classes: 

• You may reschedule with 24-hour notice at no charge 
• Late cancellations (less than 24 hours notice) or no-shows will be charged as attended classes 
• Reschedule requests must be submitted to your instructor 

 

Group Classes: 

• Group classes cannot be rescheduled unless all students agree and provide at least 24-hour notice 
• If all students agree to reschedule, no attendance mark is recorded 
• Individual requests to skip group classes count as absences 

 

Online/IDL Classes: 

• Same 24-hour rescheduling policy as private classes 
• Technical difficulties: Notify instructor immediately if you experience connection problems 

 

Class Cancellations by CCLS Houston 

CCLS Houston reserves the right to cancel classes in cases of: 

• Instructor illness or emergency 
• Extreme weather or natural disaster (see Emergency Preparedness Policy) 
• Insufficient enrollment (for group classes) 
• Other unforeseen circumstances 

 

If CCLS Houston Cancels a Class: 

• Make-up class will be scheduled at no additional cost 
• If you cannot attend the make-up class, a credit will be issued for the missed hours 
• Credits must be used within 12 months 

 

STUDENT CONDUCT & ACCEPTABLE USE 

Standards of Conduct 

As a student of CCLS Houston, you agree to: 

• Respect & Professionalism: Treat instructors, staff, and fellow students with respect and courtesy 
• Attendance: Attend classes regularly and on time (per Attendance Policy) 
• Participation: Engage actively in class learning activities and discussions 
• Academic Integrity: Complete assigned work honestly without plagiarism or cheating 
• Compliance: Follow all CCLS Houston policies and procedures 
• Payment: Pay tuition and fees by the due date 

 

Prohibited Conduct 

You agree NOT to: 

• Harass, bully, or discriminate against instructors, staff, or other students based on race, color, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic 
• Engage in violent, threatening, or disruptive behavior 
• Violate applicable local, state, or federal laws 
• Attempt to hack, disrupt, or gain unauthorized access to CCLS Houston systems or student accounts 
• Share or distribute confidential student information or course materials without permission 
• Infringe on copyrights or intellectual property rights 
• Record classes without instructor permission (see Recording Consent, below) 
• Engage in academic misconduct (cheating, plagiarism, unauthorized collaboration) 
• Use drugs, alcohol, or weapons on CCLS Houston premises 

 

Recording Consent 

Instructors may record online/IDL classes for: 

• Make-up purposes (if you miss a session) 
• Quality assurance and instructor evaluation 
• Student learning support 

 

Your Consent: 

 

• You consent to being recorded during online classes 
• Recorded sessions will not be used for marketing or public distribution without your explicit written consent 
• You may opt out of being recorded by notifying your instructor before class begins (you may need to attend a make-up session instead) 

 

Recording Policy: 

• Recordings are retained for 30 days for make-up purposes, then deleted 
• Recordings are password-protected and accessible only to instructors and authorized CCLS Houston staff 
• Students may not record or stream classes without instructor permission 

 

Consequences for Misconduct 

Violation of these conduct standards may result in: 

• Warning or verbal reprimand 
• Suspension of enrollment privileges 
• Immediate termination from the program without refund 
• Referral to law enforcement (if illegal activity) 
• Legal action to recover damages 

 

CCLS Houston will follow the Complaint Processing Policy to address complaints and provide due process. 

INTELLECTUAL PROPERTY 

Ownership of Course Materials 

All curriculum, teaching materials, videos, audio files, textbooks, supplementary content, and methodology used in CCLS Houston programs are the exclusive property of CCLS Houston and protected by copyright law. 

This includes: 

• Course syllabi and lesson plans 
• Teaching videos and multimedia content 
• Proprietary CCLS teaching methodology 
• Handouts, worksheets, and practice materials 
• Assessment tools and exams 

 

 

• Proprietary software and platforms 

 

Your Limited License 

You are granted a limited, non-exclusive, non-transferable license to use course materials for your personal learning only, for the duration of your enrollment. 

You may NOT: 

• Copy, reproduce, or scan course materials without permission 
• Distribute materials to anyone outside the class 
• Upload materials to file-sharing platforms or social media 
• Modify or create derivative works 
• Reverse-engineer or attempt to copy teaching methodology 
• Share your login credentials with others 

 

Unauthorized Reproduction 

Unauthorized reproduction, distribution, or use of CCLS Houston materials is prohibited and may result in: 

• Disciplinary action up to and including termination 
• Legal action for copyright infringement 
• Liability for damages 

 

See Copyright Policy for complete intellectual property protections. 

Student-Created Work 

When you submit assignments, essays, presentations, or other work for your course: 

• You retain ownership of your original work 
• You grant CCLS Houston permission to use your work for instructional feedback and record-keeping 
• CCLS Houston may use your work as an example (anonymously or with permission) for teaching or quality assurance purposes 
• If your work is used in marketing or case studies, we will request written permission first (see Testimonials section in Privacy Policy) 

 

Third-Party Content 

If you use third-party content (images, music, video, text) in your assignments: 

 

• You are responsible for ensuring you have appropriate permissions or licenses 
• You must properly credit all sources 
• CCLS Houston is not liable for your use of third-party content 

 

LEARNING OUTCOMES & DISCLAIMERS 

What We Can Achieve 

CCLS Houston is committed to helping you achieve your language learning goals through: 

• Expert instruction from certified teachers 
• Personalized attention in small classes 
• Measurable progress assessment 
• Flexible scheduling accommodating busy professionals 
• Supportive learning environment 

 

What We CANNOT Guarantee 

CCLS Houston does NOT guarantee: 

• Specific Learning Outcomes: Language learning outcomes depend on consistent attendance, effort, and individual learning ability. We cannot guarantee you will achieve fluency, specific proficiency levels, or certification standards. 
• Job Placement or Career Advancement: Improved language skills may enhance your professional opportunities, but we cannot guarantee job placement, promotion, salary increases, or specific career advancement. 
• Uninterrupted Service: While we maintain high standards, classes and online platforms may occasionally experience: ● Technical difficulties (internet outages, platform downtime) 
• Schedule changes for emergency situations 
• Instructor illness or unexpected absence 
• Weather-related cancellations 

 

• See Emergency Preparedness Policy for how these situations are handled. 
• Specific Accent Elimination: Accent reduction programs can significantly improve pronunciation and clarity, but complete accent elimination varies by individual. 
• Visa Status or Immigration Consequences: While we maintain F-1 SEVIS compliance, CCLS Houston cannot guarantee visa approval, status maintenance, 

 

 

or specific immigration outcomes. Visa decisions are made by the U.S. government. 

 

Learning Outcomes ARE Measured 

We DO provide: 

• Regular progress assessments and feedback 
• Final evaluations with documented scores 
• Transcripts showing course completion and achievement 
• Written progress reports 

 

For details, see Student Progress Policies and IEP Student Progress Policy 

. 

Force Majeure 

CCLS Houston will not be liable for failure to perform its obligations due to circumstances beyond reasonable control, including: 

• Natural disasters (hurricanes, earthquakes, floods) 
• Pandemics or communicable disease outbreaks 
• War, terrorism, or civil unrest 
• Government actions or regulations 
• Utility failures or infrastructure damage 
• Strikes or labor disputes 
• Internet outages or cyber attacks 

 

In such events, CCLS Houston will: 

• Reschedule classes when feasible 
• Provide online alternatives if possible 
• Issue credits or extend course deadlines 
• Follow 
• Emergency Preparedness Policy 
• procedures 

 

LIMITATION OF LIABILITY 

What CCLS Houston Is NOT Liable For 

To the maximum extent permitted by law, CCLS Houston is NOT liable for: 

• Indirect Damages: Lost profits, lost wages, lost productivity, lost business opportunities, lost data, reputational harm, emotional distress 
• Consequential Damages: Any damages that result indirectly from our services 
• Punitive Damages: Damages designed to punish rather than compensate 
• Third-Party Services: Problems caused by third-party platforms (Zoom, PayPal, Google, Meta) or their services 
• Student Conduct: Harassment, misconduct, or actions of other students or instructors 
• External Circumstances: Events beyond CCLS Houston's reasonable control (force majeure, technical failures, government actions) 

 

Cap on Liability 

In any claim against CCLS Houston, our maximum liability will not exceed the total amount you paid for the program or service that caused the claim (or $500, whichever is greater). 

Example: If you paid $1,000 for a course and claim $50,000 in damages, our liability would be capped at $1,000. 

These Limitations Apply Even If: 

• We've been advised of the possibility of such damages 
• CCLS Houston fails to perform its obligations 
• You suffer losses due to our negligence 

 

Disclaimer on Third-Party Services 

CCLS Houston uses third-party platforms (Zoom, PayPal, Google Analytics, etc.). While we select carefully, we are not responsible for: 

• Service interruptions or outages 
• Data security breaches 
• Changes to their terms or policies 
• Poor quality or features 

 

DISPUTE RESOLUTION 

Informal Resolution (First Step) 

If you have a dispute with CCLS Houston, we encourage you to try informal resolution first: 

1. Contact the Instructor: For academic concerns, discuss with your instructor 

2. Contact the Academic Coordinator: For program-related issues 

3. Contact the President: For unresolved complaints 

 

See Complaint Processing Policy for complete complaint procedures and timelines. 

Mediation 

If informal resolution doesn't work, either party may request mediation. A neutral mediator will help both parties reach agreement. Mediation is voluntary and confidential. 

Governing Law & Jurisdiction 

These Terms and Conditions are governed by the laws of Texas, without regard to its conflict of law principles. 

Any legal action or proceeding arising from these Terms must be brought in the state or federal courts located in Harris County, Texas, and you consent to the exclusive jurisdiction and venue of these courts. 

Severability 

If any provision of these Terms is found invalid or unenforceable, that provision will be severed, and all other provisions will remain in effect. 

MODIFICATIONS TO THESE TERMS 

CCLS Houston's Right to Update 

CCLS Houston may update, modify, or revise these Terms and Conditions at any time. Changes become effective on the date posted on our website. 

Your Continued Enrollment Means Acceptance: If you continue attending classes after changes are posted, you are deemed to have accepted the new terms. 

We Recommend: 

• Reviewing these Terms periodically for updates 
• Checking for effective date changes at the top of this document 
• Requesting email notification if major changes occur (email This email address is being protected from spambots. You need JavaScript enabled to view it.) 

 

Material Changes 

If we make material changes that significantly affect your rights or obligations, we will: 

• Post notice on our website prominently 
• Provide notice via email (if you have provided your email) 
• Provide reasonable notice (at least 10 days) before changes take effect 

 

ENTIRE AGREEMENT 

This Privacy Policy and Terms and Conditions, together with your registration form, constitute the entire agreement between you and CCLS Houston regarding our language programs and services. 

Related Policies That Apply: 

• Non-IEP Cancellation Policy 
• Non-IEP Attendance Policy 
• Non-IEP Student Progress Policy 
• Non-IEP Leave of Absence Policy 
• IEP Cancellation Policy 
• IEP Attendance Policy 
• IEP Student Progress Policy 
• IEP Leave of Absence Policy 
• Copyright Policy 
• Personnel and Student Records Policy 
• Student Financial Records Policy 
• Complaint Processing Policy 
• Emergency Preparedness Policy 

 

These policies are incorporated by reference and form part of your enrollment agreement. 

QUESTIONS OR CONTACT 

For questions about this Privacy Policy and Terms and Conditions: 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Phone: (832) 562-0133 Address: 701 N Post Oak Rd Suite 515, Houston, TX 77024 

Response Time: We aim to respond to all inquiries within 10 business days. 

Effective Date: February 2026 CCLS Houston is accredited by ACCET (Accrediting Council for Continuing Education and Training), recognized by the U.S. Department of Education. 

ACKNOWLEDGMENT OF RECEIPT 

By enrolling in CCLS Houston programs or using our website, you acknowledge that you have: 

• Read and understood this Privacy Policy and Terms and Conditions 
• Reviewed the related policies referenced herein 
• Agreed to be bound by all terms and conditions 
• Authorized CCLS Houston to collect, use, and share your information as described 
• Authorized CCLS Houston to charge your payment method for tuition and fees 
• Agreed to the dispute resolution and governing law provisions 

 

You also confirm that you are eligible to enroll and that all information you provided is accurate and truthful. 

CCLS Houston is accredited by ACCET (Accrediting Council for Continuing Education and Training), recognized by the U.S. Department of Education.