Carol is originally from Madison, Wisconsin. She earned her Master of Education with a concentration in English as a Second Language (ESL) and Instructional Design from the University of Saskatchewan-Saskatoon, Canada. Ms. Pianzola also has 30 graduate hours in Applied Linguistics from the University of Texas-El Paso, and she holds Lifetime Texas Teacher Certifications in ESL and Spanish. Ms. Pianzola has enjoyed teaching ESL in a variety of educational settings, including public school, university, adult continuing education, and corporate.